1. Can I return an item?
Items will only be considered faulty where there is a genuine manufacturing defect or material fault that affects the quality, construction, or intended function of the piece. Minor variations in appearance, finish, texture, proportions, colour, or stone characteristics that may naturally occur in handcrafted jewelry or differ slightly from product photography do not constitute a fault.
Items that are damaged as a result of normal wear and tear, accidental damage, improper handling, misuse, neglect, improper care, or alterations or repairs made after purchase will not be considered faulty. Innaya Jewelry by Himani Shah reserves the right to assess each claim and determine whether an item qualifies as faulty or damaged.
We do not accept returns or exchanges on our jewelry unless an item is confirmed by Innaya Jewelry to have a genuine manufacturing defect or to have arrived damaged. If you believe you have received a faulty or damaged piece, please contact our team at innayajewelry@gmail.com as soon as possible with details and photographs of the issue so that we can assess the item and assist you further.
Customers must contact Innaya Jewelry before returning any item. If the item is confirmed to be faulty or damaged, Innaya Jewelry will cover the reasonable return shipping costs and, where applicable, the shipping costs associated with sending a replacement item to the customer. We will provide return instructions and, where applicable, a prepaid return shipping label. Customers should not return faulty or damaged items without prior authorization from our team.
Innaya Jewelry is not responsible for return shipping costs incurred without prior approval or for additional shipping services selected by the customer beyond the shipping method authorized by Innaya Jewelry. If, upon inspection, the item is found not to be faulty or damaged, the customer may be responsible for the costs of returning the item to them.
Where an item is confirmed by Innaya Jewelry to have a genuine manufacturing defect or to have arrived damaged, Innaya Jewelry may, at its discretion, offer either a replacement of the affected piece or store credit of equivalent value, excluding the original shipping costs. Monetary refunds will not be provided under this policy.
2. Can I return a customized item?
We do not accept returns on any customized jewelry.
3. Can I exchange an item?
We do not accept exchanges on any jewelry items.
4. How do I receive my refund?
If your return is approved by our team, the approved amount will be issued as one-year store credit only. No monetary refunds or bank transfers will be provided.
Your store credit will be issued as an e-voucher and sent to the email address associated with your order within 2 working days of the return being approved.
Any more questions regarding 'return and refund' , send us an e-mail.
